•Customers may cancel orders before dispatch by contacting our support team. (Email: neerajm@inteccorporation.com, vishal.joshi@inteccorporation.com)
•Once dispatched, cancellations cannot be accepted.
•Intec reserves the right to cancel any order due to unavailability, payment issues, technical errors, or suspected fraud. In such cases, the paid amount will be refunded.
2. Refund Policy
•If your order is cancelled before dispatch, the paid amount will be refunded to the original payment method. (Refund amount will be calculated based on the product development/manufacturing stage.)
•Refunds are processed within 20–25 business days, subject to your bank/payment provider.
•Once delivered, products are not eligible for refund, except in the following cases:
- Wrong item delivered
- Defective or damaged product upon receipt
3. Replacement Policy
•For wrong or defective items, customers must notify us within 48 hours of delivery with order details and photographs.
•After verification, a replacement will be provided at no extra cost.
4. Railways-Specific Terms
•Recovery of Defective Items: Railways reserves the right to recover the amount for any defective item or failure in the item supplied against a Purchase Order.
•Warranty Period: Recovery can only be done within the stipulated warranty terms — 30 months from the date of delivery or 24 months from the date of commissioning, whichever is earlier.
•Rejection Advice: If an item is found defective during commissioning, Railways has the right to issue a Rejection Advice and recover the payment in the next billing made to any Zonal Railway.
5. HE Shop Supplies
•There is no refund policy for any product supplied through the HE shop, except where a manufacturing defect is identified.
•In such cases, onsite solutions and corrective services are provided to customers instead of direct refunds.
6. How to Request Cancellation / Refund / Replacement
•For website orders, please write to us at info@inteccorporation.com with: